Support

Contact Method

Internal beta users should use the in-app feedback form or the contact channel provided with their TestFlight invitation. Do not include passwords, API keys, brokerage credentials, or payment details.

Login Help

If login fails, confirm that you are using the beta account email, that the account is active, and that the app is pointed at the production A1 ELITE API.

Session and Logout Guidance

If the app appears stale, log out, fully close the app, reopen it, and sign in again. Report repeated session issues through the feedback form.

Bookmap Live Data

Bookmap and Rithmic data availability may change during SAFE_BETA testing. If live provider data is unavailable, A1 ELITE shows the last verified value with a stale label or an honest unavailable state.

SAFE_BETA and READ_ONLY Mode

Internal beta builds are informational only. A1 ELITE does not place orders, route trades, connect broker execution, send signal messages, or use external trade automation.

Feedback and Reports

Feedback submissions are stored for staff review with status tracking. Include what happened, what screen you were on, and whether the issue was repeatable.

Expected Response

Internal beta support is reviewed on a best-effort basis. Critical login, data availability, and account access reports are prioritized during TestFlight expansion.